Transforming inquiry responses from "personal inboxes" to "team assets." We design everything together, from reception and priority to progress, history, and prevention of recurrence.
B2B inquiries stand out "after they are received." Oversights in response, delays in replies, absence of responsible personnel, loss of history, and repeated questions. If these issues are left unaddressed, customer satisfaction will decline, directly leading to cancellations and lost opportunities. Our service designs a system to manage inquiries as tickets, clearly defining the state transitions from reception to completion, priority, assignment of responsibilities, SLAs, notifications, history, and FAQ creation. We will create a "smooth operation" that can be integrated into a member site/support portal.
■ Provided Content (3 points)
1. Ticket operation design (reception → response → completion, SLA/priority)
2. Input and classification design (category, attachments, required fields, branching)
3. Recurrence prevention design (history/knowledge/FAQ creation, analysis KPIs)
Deliverables: Complete design document for inquiry ticket management (items + flow + operation)
*First, please tell us the "types of inquiries (technical/estimates/maintenance/complaints)" and the "response structure (in-house/subcontractor)." We will translate this into operation.